Terms and Conditions

TERMS & CONDITIONS POLICY

These Terms and Conditions govern the use of the website, web portal, mobile app, and  services operated by X MILES Sdn. Bhd. (“X-MILES”, “we”, “our”, or “us”), a Malaysian manufacturer specialising in electric vehicle (EV) chargers, energy storage solutions and motion control. By accessing, browsing, or using our website, web portal, charging stations, or services (collectively referred to as the “Platform”), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue use of the Platform immediately.

1. Introduction and Scope

This Platform provides information regarding X-MILES’ products, solutions, EV chargers, energy storage systems, motion control and related technologies. The contents provided—including text, images, product specifications, and downloadable documents—are intended for general informational purposes. While we aim to ensure accuracy, X-MILES does not guarantee that all materials are fully up-to-date, error-free, or suitable for every situation.

These Terms and Conditions apply to all visitors, customers, hosts, partners, and entities interacting with any part of the Platform. In addition, other policies such as Privacy Policy, Warranty Terms, and Service Agreements may apply to specific services or transactions.

2. Intellectual Property Rights

All content available through the Platform—including designs, product descriptions, graphics, logos, images, technical documents, written material and digital interface—is the intellectual property of X MILES Sdn. Bhd. or its licensors. No portion of the Platform may be copied, uploaded, modified, republished, or distributed without prior written approval from X-MILES.

Limited permission is granted for users to view, download, or print content solely for personal and non-commercial reference. Any use of the material for commercial, promotional, or competitive purposes is strictly prohibited unless expressly authorised.

3. Platform Use and User Responsibilities

Users are expected to use the Platform responsibly and lawfully. In using this Platform, you agree NOT to:

• Disrupt or interfere with the security, integrity, or performance of any part of the Platform.
• Attempt to gain unauthorised access to systems, databases, or servers.
• Upload or introduce malware, harmful code, or malicious software.
• Misuse product information, technical documents, or copyrighted material.
• Conduct fraudulent, misleading, harmful, or illegal activities.

X-Miles reserves the right to restrict or terminate access at its discretion if misuse or suspicious activities are detected.

4. Product Information, Availability, and Accuracy

X-Miles strives to provide clear and accurate descriptions of its EV chargers, components, accessories, energy systems and motion control. However, all content on this website is provided “as is” without warranties of any kind—express or implied.

Product availability, specifications, features, visual images, and technical details may vary due to continuous research, upgrades, and improvements. X-MILES reserves the right to make changes without prior notice. The company is not responsible for differences between platform information and final delivered products.

5. Pricing, Quotations, and Commercial Transactions

Prices, quotations, and commercial information published on the Platform are for reference purposes only. Final pricing may vary depending on currency exchange rates, shipping conditions, installation requirements, and market updates.

Any formal purchase, installation, or service arrangement must be governed by a separate Sales Agreement, Purchase Order (PO), or Service Contract issued by X-MILES. Platform content does not constitute a binding offer or contractual obligation.

6. Delivery Policy (Local & Overseas)

X-MILES is committed to delivering products efficiently and in good condition. Delivery arrangements depend on whether products are shipped locally within Malaysia or internationally.

Local Delivery (Malaysia): Delivery timelines are influenced by product type, stock availability, and destination. Estimated delivery schedules will be provided upon order confirmation. Additional charges may apply for remote locations, special handling, or installations requiring extra equipment or labour. Customers must provide accurate delivery information and ensure availability at the delivery location.

Overseas Delivery: International shipping rates, timelines, and logistics depend on the destination and chosen shipping providers. Customers are responsible for all import-related fees, including duties, taxes, customs charges, and regulatory compliance. X-MILES is not liable for delays or additional charges caused by customs, regulatory requirements, or third-party carriers.

Risk of Delivery: The risk of loss or damage transfers to the customer upon delivery to the designated address or collection point. Customers are required to inspect products immediately upon receipt and report any defects or discrepancies within forty-eight (48) hours to facilitate timely resolution.

7. Warranty Policy

X-MILES offers warranties on its products in accordance with specifications provided at the time of purchase. The warranty covers manufacturing defects and product malfunctions under normal usage conditions. Coverage excludes damage resulting from improper installation, misuse, accidents, or unauthorised modifications.

Customers seeking warranty service must provide proof of purchase and notify X-Miles of the defect or issue promptly. Remedies under the warranty may include repair, replacement, or technical support, at X-MILES’ discretion. The warranty terms may vary by product and will be communicated at the time of sale.

8. Refund Policy

X-MILES maintains a clear and fair refund policy to protect both customers and the integrity of our products. Refunds may be considered for defective products, incorrect deliveries, or cancellations made prior to production, configuration, or shipment. Products must remain unused, undamaged, and returned in their original packaging where applicable.

Refunds are not available for installed, used, customised, or tampered products, or for digital services and completed installations. Customers are responsible for shipping costs unless the return is due to manufacturing defects or delivery errors. Approved refunds will be processed through bank transfer, credit card reversal, or store credit depending on the original payment method.

As an alternative to refunds, X-MILES may offer product replacement or exchange, with any price difference communicated transparently. This policy may be revised periodically to reflect operational improvements or legal considerations.

9. Third-Party Links and External Websites

The Platform may contain links directing users to external websites, partner platforms, or third-party services. These links are provided for convenience and informational purposes only. X-MILES does not control or endorse the content, policies, or reliability of these third-party websites and is not liable for any damages or issues arising from their use.

Users are encouraged to review the terms and policies of any external Platform they visit.

EV CHARGING SERVICES

10. Host Property Restrictions

X-MILES Charging Stations may be located on properties owned or operated by third-party Hosts (“Hosts”). By using a Charging Station, you agree to comply with all Host-specific rules, including:

• parking regulations
• time limitations
• hours of operation
• conduct rules for visitors or customers

You are fully responsible for any damage, penalties, or losses resulting from your failure to comply with Host rules.

11. Pricing for Charging Services

X-MILES reserves the right to establish or adjust EV charging rates at its sole discretion. Pricing may vary by:

• time of use
• energy usage
• geographical area
• station location

Current charging rates can be viewed through the Mobile App.

X-MILES will make reasonable efforts to notify users of significant pricing changes. However, you remain responsible for all charges incurred under your account regardless of awareness.

All payments are considered final. Refunds may only be granted upon formal request submitted to X-MILES.

Promotions or discounts offered to certain customers do not entitle other customers to the same benefits.

12. Billing & Payment for Charging and Platform Services

Payments may be made using any method displayed during checkout in the Platform. All payments must be made in Malaysia Ringgit (MYR).

Invoices will be emailed to the billing address provided.

If you fail to settle outstanding balances:

1. X-MILES may restrict or disable your access to the Platform without prior notice.
2. After the 7th of the following month, X-MILES may deactivate your account until full payment is received.

You remain responsible for all outstanding balances.

13. Credit Refund on Charging Services

Credit purchased for EV charging services is generally considered non-refundable due to the immediate and consumable nature of the service. However, X-MILES acknowledges that exceptional circumstances may arise, and we have established procedures to ensure fair treatment for our customers. Refund requests may be considered in cases such as system errors resulting in incorrect credit allocation, duplicate purchases, or other technical issues beyond the customer’s control.

To request a refund of remaining top-up credit, customers must contact X MILES through official communication channels, providing relevant details and a request to delete the account. Refunds will be considered only for the unused balance of the account at the time of closure. Upon receiving the request, our team will review and verify the account balance and provide a resolution within a reasonable timeframe, typically 7–14 business days.

WEBSITE AND MOBILE APP

14. License, Use & General Restrictions

Subject to continued compliance with these Terms, X-MILES grants you a limited, non-exclusive, non-transferable, revocable license to:

• access and use our Website, Web Portal, and Mobile App
• access any content or information available on the Platform
• use X-MILES Charging Station location information and related features

This license is for personal, non-commercial use only.

You are fully responsible for any activity conducted under your username or password.

You may link to the Platform only if:

• no copyrights, notices, or branding are removed
• your site does not engage in illegal or pornographic content
• you discontinue linking immediately upon X-MILES’ request

15. Additional Pricing Terms for Digital Services

As with charging services, digital service pricing may vary. All fees paid are final and non-refundable unless X-MILES determines otherwise.

16. Billing & Payment (Digital Services)

All payments must be made using available methods and in MYR.

X-MILES may suspend or deactivate your account if invoices remain unpaid by the deadlines described in these Terms.

17. Termination and Account Deactivation

These Terms take effect from the moment you access the Platform and continue until terminated.

X-MILES may, at its sole discretion:

• deactivate accounts inactive for 6 months or more
• delete data stored in deactivated accounts
• stop providing Platform access at any time without notice
• close your account immediately if:

• • you breach any Terms
  • insolvency proceedings apply to you or your company
  • a chargeback is issued
  • you fail to respond to an abuse-related notice within 48 hours
  • your usage poses harm or risks to X-MILES or partners
  • your account becomes overdue
  • malicious, hacked, or high-resource scripts are detected
  • excessive complaints are received regarding your User Content

If your account is closed:

1. All rights granted terminate immediately
2. Access to the Platform is removed
3. Any outstanding balance will be charged
4. Your data may be deleted permanently with no backups retained

You agree to hold X-MILES harmless against any claims arising from account closure.

18. Privacy and Data Protection

X-MILES is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA) of Malaysia. Any information collected through forms, inquiries, or communication channels will be used strictly for business purposes such as customer support, service coordination, or product inquiries.

We do not sell, trade, or disclose personal information to unauthorised parties. For more details, please refer to our Privacy Policy, which describes how data is collected, stored, and used.

19. Warranty, Service, and Support

Information related to product warranties, maintenance requirements, and service procedures is provided for reference on the Platform. Actual warranty coverage is governed by the official Warranty Policy issued by X-MILES for each product line.

Users should refer to their product documentation or contact X-MILES directly for warranty claims, authorised service procedures, and approved installation requirements. Improper installation or the use of unauthorised components may void warranty terms.

20. Limitation of Liability

To the fullest extent permitted by Malaysian law, X-MILES is not liable for any direct, indirect, incidental, or consequential damages arising from:

• the use or inability to use the Platform or Charging Stations
• reliance on Platform information
• technical errors, downtime, interruptions, or cyber incidents
• inaccuracies or omissions in product descriptions or documents
• losses related to third-party services accessible via the Platform or Host property issues

Users agree that accessing the Platform is done at their own risk. X-MILES does not guarantee continuous, uninterrupted access to the Platform or its content.

21. Updates and Changes to Terms

X-MILES reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Changes will take effect immediately once posted on the Platform. Continued use of the platform after modifications indicates acceptance of the updated Terms.

We encourage users to review this page periodically to remain informed of the latest conditions.

22. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Malaysia. Any disputes, claims, or legal matters arising from the use of this Platform shall fall under the exclusive jurisdiction of the courts of Malaysia.

For inquiries regarding these Terms and Conditions, or for assistance related to X-Miles products and services, you may contact us at:

X MILES Sdn. Bhd.

Lot 1793, Jalan KPB 4,
Kawasan Perindustrian Kampung Baru Balakong,

43300 Seri Kembangan, Selangor Darul Ehsan.
Tel : +6014 364 1128
Email : info@xmiles.com.my

We welcome your questions and are committed to providing clear and professional support.

By continuing to use this Platform, you confirm your acceptance of these Terms and Conditions and agree to comply with all applicable laws and obligations related to its use.